PINK PUP POLICIES

LATE CANCELLATION / NO SHOW

Cancellations made with less than 24 hours notice will result in a fee up to the full cost of service. Cancellations made with less than 48 hours notice will result in a fee of 50% of the cost of service. As a courtesy the client will be given an appointment reminder via text 72 hours prior to the appointment, however clients are responsible for remembering appointments. If upon arrival your pet is unable to be groomed for any reason, client will be responsible for up to the full cost of the service and be charged consequently. We allow a grace period of up to 15 minutes upon arrival for clients to bring us their pet. After this grace period the appointment will be considered canceled and client will be charged consequently. Repeated no shows/late cancellations may result in a termination of service.

APPOINTMENT TIMES

Due to the nature of mobile grooming, appointment times are approximate, and we may not be able to arrive right at the scheduled time. We always do our best to arrive as close to the scheduled time as possible, and will always contact the client if we are running earlier or later than the appointment time.

BEHAVIORAL ISSUES / AGGRESSION

Safety becomes compromised when a pet becomes aggressive, overly fearful or anxious. Behavioral issues must be disclosed with groomer upon requesting appointment. For the safety of the pet and their groomer, we will discontinue service on any pet who may become a danger to themselves or their groomer.

MATTING

Dogs with matted coats require extra attention and additional fees may apply. Matting can be difficult to remove and may require the pet to be shaved; removing a heavily matted coat may result in minor nicks and/or skin irritation. Tight matting traps moisture and bacteria to the skin and previously existing skin issues may be uncovered upon shaving off matting. Shaving heavily matted ears may result in hematomas. The Pink Pup Mobile Grooming does not brush out tight matting and will opt to shave for the comfort and safety of the matted pet. By booking an appointment, clients release The Pink Pup Mobile Grooming from any liability associated with the de-matting process.